Refund Policy
Thank you for shopping at Printed Chess. We value your satisfaction and aim to ensure you have a great experience with our products. Please review our return policy carefully.
1. Returns & Exchanges
We accept returns or exchanges for damaged, defective, or incorrect items. To be eligible for a return, your item must be unused and in the same condition as received, with original packaging. Returns and exchanges must be requested within 30 days of receiving your order. Customized or personalized chess sets are non-refundable unless they arrive damaged or defective.
2. European Union 14-Day Cooling-Off Period
For EU shipments, customers may cancel or return their order within 14 days, for any reason and without justification. Items must be in the same condition as received, unworn or unused, with tags, and in original packaging, along with receipt or proof of purchase.
3. How to Initiate a Return
Contact jonas@printedchess.com with your order number, a description of the issue, and photos if applicable. Items sent back to us without first requesting a return will not be accepted.
4. Refunds
Refunds are processed within 10 business days after approval and inspection. Contact support if more than 15 business days pass without resolution.
5. Non-Returnable Items
Custom chess sets, gift cards, and sale items cannot be returned.
6. Exchanges
Only defective, damaged, or incorrectly shipped items qualify for exchange.
7. Contact Us
Questions should be directed to jonas@printedchess.com.